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- Calls: 5 hours
- Data: 5 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
- Calls: 0.20 DKK / min
- Data: 1.4 DKK / MB
- SMS: 0.60 DKK
- Subscription: 19 DKK
- Setup fee: 0 DKK • Contract: None
- Calls: 5 hours
- Data: 3 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
YouSee is one of Denmark’s largest and most prominent mobile operators, offering a wide range of mobile subscriptions, broadband, and TV services. As a premium provider operating on the TDC NET network, YouSee is known for its extensive coverage, high speeds, and bundled services, making it a popular choice for both locals and new arrivals in Denmark.
Mobile Subscriptions and Plans
YouSee’s mobile plans are structured as monthly subscriptions (abonnementer). They typically do not offer traditional prepaid or pay-as-you-go SIM cards under the main YouSee brand. Their focus is on postpaid contracts that provide a set amount of data, talk, and text each month.
Core Features of YouSee Mobile Plans
All standard mobile subscriptions from YouSee include a combination of data (for use in Denmark and the EU), free talk time, and free SMS/MMS. The primary differentiator between plans is the amount of data included. Plans are designed to cater to different usage patterns, from light users to those who stream video and music heavily.
YouSee Musik: A Key Differentiator
A significant benefit included in most YouSee mobile plans is access to YouSee Musik. This is the company’s own music streaming service, which boasts a library of over 100 million tracks. It functions similarly to Spotify or Apple Music and is a major value-add for their mobile customers.
5G Access as Standard
YouSee provides 5G access as a standard feature on all its mobile subscriptions. As long as you have a 5G-compatible device, you can connect to their 5G network in areas where it is available. This offers significantly faster download and upload speeds compared to 4G, with lower latency.
Roaming in the EU
For expats and tourists travelling within the European Union, YouSee plans adhere to the “Roam Like at Home” regulations. This means you can use your plan’s included data, talk, and text in other EU/EEA countries without incurring extra charges, up to a fair usage limit specified in your plan.
Example of YouSee Mobile Plans
Prices and data packages change, but the structure remains consistent. Below is a table representing typical YouSee mobile subscription tiers. Note that these are illustrative examples.
| Plan Type | Typical Data (DK+EU) | Key Feature | Target User |
|---|---|---|---|
| Basic | 30-50 GB | Includes YouSee Musik | Average user, social media, light streaming |
| Standard | Free Data (in DK) / 40-50 GB (in EU) | Includes YouSee Musik | Heavy user, frequent video streaming |
| Family / Shared | Large shared data pool | Discounts for multiple subscriptions | Families or multiple users on one account |
Network Coverage and Performance
A mobile operator is only as good as its network. YouSee utilizes the TDC NET network, which is consistently rated as one of the best, if not the best, mobile networks in Denmark. This is a critical factor for anyone who relies on a stable and fast mobile connection.
The TDC NET Advantage
TDC NET has a long history of investment in mobile infrastructure across Denmark. It frequently wins independent tests for network quality, speed, and coverage conducted by organizations like the Danish Technological Institute (Teknologisk Institut). For users, this translates to fewer dropped calls, faster data speeds, and reliable service even in less populated areas.
5G Coverage
YouSee, through TDC NET, has been aggressive in its 5G rollout. Major cities like Copenhagen, Aarhus, Odense, and Aalborg have extensive 5G coverage. The network is continuously expanding to cover more towns and rural areas across the country. For expats living in urban centers, a powerful 5G experience is readily available.
4G/LTE Coverage
While 5G is the future, 4G/LTE remains the backbone of the mobile network. TDC NET’s 4G network provides near-universal population coverage in Denmark. You can expect a strong and reliable 4G signal almost everywhere you go, ensuring consistent connectivity for calls, messaging, and data services.
Tip: Data-Free Music Streaming in Denmark
A significant and often overlooked benefit of YouSee Musik is that when you stream music through the app on your phone within Denmark, it does not count against your plan’s monthly data allowance. This allows you to listen to unlimited music without worrying about using up your data package, a valuable perk for music lovers and daily commuters.
eSIM Support for Modern Devices
For tourists and expats with modern smartphones (like recent iPhones, Google Pixels, and Samsung Galaxy models), YouSee offers full support for eSIM. An eSIM is a digital SIM that allows you to activate a cellular plan without needing a physical nano-SIM card.
What is an eSIM?
An eSIM is embedded in your device’s hardware. You activate it by scanning a QR code provided by the operator. This makes it incredibly convenient to get a new plan, especially if you order online. It also allows you to use a physical SIM from your home country and a Danish eSIM simultaneously on the same phone.
How to Get a YouSee eSIM
You can typically order a YouSee subscription with an eSIM directly from their website. During the checkout process, you will have the option to choose between a physical SIM card or an eSIM. If you choose eSIM, you will receive a QR code via email or in your online account portal, which you can then scan to activate the service on your phone.
Getting a YouSee Subscription as an Expat
Signing up for a postpaid mobile plan in Denmark has specific requirements. Unlike buying a prepaid SIM card at a convenience store, a subscription involves a credit check and a formal agreement.
Requirements for a Postpaid Plan
To sign up for a YouSee mobile subscription, you will almost always need a Danish CPR number (personal identification number). You will also likely need MitID (Denmark’s digital ID) to verify your identity for online orders. A Danish address is also required for billing and registration.
The Sign-Up Process
You can sign up for a YouSee plan either online through their website or by visiting one of their physical stores (YouSee Butik). The online process is fastest if you have MitID. In-store, staff can assist you with the process, and it may be possible to sign up with alternative forms of ID if you are new to the country, though a CPR number is standard.
Contract and Binding Period (Bindingsperiode)
YouSee mobile subscriptions typically come with a 6-month binding period (bindingsperiode). This means you are committed to the contract for the first six months. After this period, you can usually cancel your subscription with one month’s notice (opsigelse). This is an important factor for expats on short-term assignments.
YouSee’s Broader Ecosystem: TV and Broadband
YouSee is not just a mobile operator; it is a full-service telecommunications company. They are a major provider of broadband internet and TV packages, which can be bundled with your mobile plan for potential discounts.
Broadband Internet
YouSee offers high-speed internet primarily through Coax (cable TV network) and, increasingly, Fiber. Their Coax network is widely available and offers very high speeds (up to 1000 Mbit/s or more) in many areas. For expats setting up a new home, checking YouSee’s broadband availability at your address is a common first step.
TV Packages and YouSee Play
The company has a long history as a cable TV provider. Today, they offer flexible TV packages that can be customized with different channels and streaming services. Their YouSee Play app allows you to watch your TV channels and streaming content on your phone, tablet, and other devices.
Bundling Benefits (Samlefordele)
YouSee actively encourages customers to bundle multiple services. By combining your mobile, broadband, and/or TV services under one account, you can often unlock “Samlefordele” (gathering benefits). These benefits can include a monthly discount, double mobile data, or other perks. For an expat household, this can be a cost-effective way to manage all telecommunication needs.
Customer Service and Support
As a large, established company, YouSee offers multiple channels for customer support. This is a key advantage over some smaller, online-only budget providers.
Contact Channels
You can contact customer service via phone, through a contact form on their website, or by visiting a physical YouSee store. The stores are helpful for hands-on support, such as setting up a new phone, swapping a SIM card, or getting direct advice on plans.
English Language Support
While the primary language of operation is Danish, English-speaking customer service representatives are generally available, especially on the main support hotlines. Staff in YouSee stores, particularly in larger cities like Copenhagen and Aarhus, will almost always be able to assist you in English.
YouSee’s Position as a Premium Provider
It is important to understand that YouSee positions itself as a premium brand. Its prices may be higher than those of low-cost competitors like Oister or CBB Mobil. The higher price reflects the quality of the network, the inclusion of services like YouSee Musik, and the extensive customer support infrastructure.
Who is YouSee a Good Fit For?
YouSee is an excellent choice for expats and tourists who prioritize network quality, reliability, and speed above all else. If you depend on your phone for work, navigation, and staying connected, the performance of the TDC NET network is a compelling reason to choose YouSee. It is also ideal for those who see value in the bundled YouSee Musik service and for households looking to combine mobile, internet, and TV with one provider.