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- Calls: 5 hours
- Data: 5 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
- Calls: 0.20 DKK / min
- Data: 1.4 DKK / MB
- SMS: 0.60 DKK
- Subscription: 19 DKK
- Setup fee: 0 DKK • Contract: None
- Calls: 5 hours
- Data: 3 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
Telenor is one of the largest and most prominent mobile operators in Denmark, offering a wide range of mobile subscriptions, prepaid SIM cards, and eSIM solutions. As a key player in the Danish telecommunications market, Telenor operates on a robust and extensive mobile network, providing reliable coverage and high-speed data services across the country, making it a strong choice for both residents and visitors.
The Telenor Mobile Network (TT-Network)
A crucial factor when choosing a mobile provider is the quality of its network. Telenor Denmark co-operates one of the country’s best mobile networks in a joint venture with Telia, known as the TT-Network. This network sharing agreement means that customers of both Telenor and Telia benefit from a combined infrastructure, resulting in superior coverage, capacity, and reliability.
The TT-Network provides extensive 4G/LTE coverage to over 99% of the Danish population, ensuring a stable and fast internet connection in cities, towns, and most rural areas. This makes it ideal for everything from streaming high-definition video to navigating with GPS or participating in video calls while on the move.
5G Coverage with Telenor
Telenor is actively rolling out its 5G network across Denmark. This next-generation technology offers significantly faster speeds, lower latency, and greater capacity than 4G. While 5G is most prevalent in major cities and urban centers, the coverage is continuously expanding. To access the 5G network, you need a 5G-compatible smartphone and a Telenor subscription that includes 5G access, which most of their current plans do.
Telenor Mobile Subscriptions (Abonnementer)
Telenor primarily focuses on monthly mobile subscriptions, known in Danish as mobilabonnementer. These plans typically offer a bundle of services, including a set amount of data, free calls, and free SMS/MMS within Denmark. For expats and long-term visitors, a subscription is often the most cost-effective solution.
Most Telenor subscriptions have a 6-month minimum contract period (binding) if you purchase a new phone with the plan. However, if you bring your own device (BYOD), many plans can be cancelled with just 30 days’ notice, offering greater flexibility.
Standard Mobile Plans
Telenor’s standard plans are designed to cater to a variety of usage patterns. They differ mainly in the amount of data included. All standard plans typically come with “Fri Tale” (unlimited calls) within Denmark and to Danish numbers. This is a significant advantage as you do not need to worry about call minutes.
The data packages range from smaller amounts suitable for light users to very large bundles for heavy streamers and remote workers. A key feature of Telenor is that even on plans with a data cap, you are not completely cut off if you exceed it; your speed is simply throttled to a lower, but still usable, level for the rest of the month.
Telenor’s Unlimited Data Plan (Fri Data)
For users who require a massive amount of data, Telenor offers a “Fri Data” (Free Data) subscription. This plan provides unlimited data usage within Denmark, making it perfect for those who use their mobile as their primary internet source, tether frequently, or stream extensive amounts of video content. While it is advertised as unlimited, there is often a fair-use policy (e.g., 1000 GB per month), which is more than enough for virtually any user. This plan also includes a substantial amount of data for use within the EU.
Family Discounts (Samlerabat)
Telenor offers a significant discount system called “Samlerabat” for families or groups who gather multiple subscriptions under one account. The more subscriptions you add, the larger the discount per line. This can make Telenor a very economical choice for households, as each member can have their own plan tailored to their needs while contributing to a collective monthly saving. The discount applies to both mobile subscriptions and mobile broadband.
Youth Subscriptions (Under 28)
Telenor provides special subscriptions for young people, typically for customers under the age of 28 or 30. These plans often include more data for the price compared to standard plans, and sometimes come with extra perks like included music streaming services or other digital content. These are worth investigating if you fall within the eligible age group.
Overview of Telenor Mobile Plans
Prices and data allowances change, but the structure of Telenor’s offerings generally follows this pattern. The table below provides an illustrative example of typical plan structures.
| Plan Type | Included Data (Denmark) | Included EU Data | Calls/SMS | Key Feature |
|---|---|---|---|---|
| Basic | 30 GB | 20 GB | Unlimited | Includes 5G Access |
| Standard | 60 GB | 25 GB | Unlimited | Includes NetSikker |
| Large | 100 GB | 35 GB | Unlimited | Includes SkærmSkift |
| Unlimited (Fri Data) | Unlimited | 45 GB | Unlimited | Max data & security |
Included Services in Telenor Subscriptions
Telenor distinguishes itself by including value-added services in many of its subscriptions, enhancing security and convenience.
NetSikker (NetSafe)
Included in most subscriptions, NetSikker is a security package that helps protect you against online threats. It includes features like a filter that blocks malicious websites (phishing, malware) on the mobile network and legal assistance in cases of online identity theft or digital harassment. This provides an extra layer of peace of mind when browsing.
SkærmSkift (ScreenSwap)
Available on some of the larger plans, SkærmSkift is a screen replacement service. If you crack the screen on your smartphone, Telenor will replace it once per year for a small deductible. Given the high cost of screen repairs, this can be a very valuable perk for anyone who has purchased their phone through Telenor.
Telenor Prepaid SIM Cards (Taletidskort)
For tourists and short-term visitors, a prepaid SIM card, known as a taletidskort, can be a practical option. While the Danish market has shifted heavily towards monthly subscriptions, Telenor still offers prepaid solutions. A Telenor prepaid starter pack can be purchased in Telenor stores, some electronics retailers, and larger supermarkets.
With a prepaid card, you pay upfront for a package of calls, data, and SMS. Once you use up your credit, you can top up (tanke op) online via Telenor’s website or by purchasing top-up vouchers in various stores. This option provides full control over your spending with no contracts or monthly bills.
Telenor eSIM: The Digital SIM Card
Telenor fully supports eSIM technology, which is an excellent option for travelers and expats with modern smartphones (like recent iPhones, Google Pixels, and Samsung Galaxy models). An eSIM is a digital SIM that allows you to activate a mobile plan without needing a physical SIM card.
You can order a Telenor subscription with an eSIM online. The activation is done by scanning a QR code, and the process is usually completed within minutes. The main advantage for travelers is the ability to use a Danish Telenor eSIM for data while keeping their home country’s physical SIM in the phone for calls and texts (Dual SIM functionality). This is both convenient and cost-effective.
Tip: Activating an eSIM Before Arrival
If you are an expat moving to Denmark, you can often order a Telenor subscription online before you arrive, provided you have a Danish address and a CPR number (civil registration number). By choosing an eSIM, you can have it delivered to your email. This allows you to activate your Danish phone number and data plan the moment you land, ensuring immediate connectivity.
Roaming with Telenor
Understanding roaming is critical for anyone traveling to Denmark from another country or for expats who plan to travel around Europe.
Roaming in the EU/EEA
Under the “Roam Like at Home” regulations, you can use your Telenor subscription in any other EU/EEA country without extra cost. This means your calls, texts, and data usage come out of your plan’s regular allowance. However, there is a crucial detail regarding data: while calls and texts are unlimited, there is a fair-use limit on how much of your Danish data allowance you can use while roaming in the EU.
For example, a plan with 100 GB of data in Denmark might include 35 GB of data for use in the EU. This amount is usually more than sufficient for most trips but is important to be aware of. You can always check your specific EU data allowance in the “Mit Telenor” (My Telenor) app.
International Roaming Outside the EU
For travel outside the EU/EEA, roaming charges can be very expensive. Telenor offers special roaming packages, such as “RoamAway,” which provide a set amount of data, calls, and texts in select countries (like the USA, Canada, Turkey, and Thailand) for a fixed daily or weekly price. It is highly recommended to purchase such a package before your trip to avoid bill shock.
Customer Service and Physical Stores
Telenor has a strong customer service presence in Denmark. You can get support through several channels:
- Telenor Butikker (Stores): Telenor has physical stores in most Danish cities and shopping malls. Here, you can get face-to-face assistance, buy a new phone, sign up for a subscription, or get help with technical issues.
- Phone Support: You can call their customer service hotline for assistance with billing, technical problems, or questions about your plan.
- Mit Telenor (My Telenor): This is Telenor’s online self-service portal and mobile app. Here, you can monitor your usage, view and pay bills, change your subscription, and purchase add-ons. It is a powerful tool for managing your account independently.
Buying a Phone with a Telenor Subscription
Like many Danish operators, Telenor offers the option to buy a new smartphone at a discounted price when you sign up for a subscription. This often involves a 24- or 36-month installment plan for the phone and a 6-month binding contract on the mobile subscription itself.
While this can make high-end phones more affordable upfront, it is important to calculate the total cost over the entire period. The phone is not “free”; its cost is spread out over monthly payments. This model is best suited for those who plan to stay with the operator for an extended period.