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- Calls: 5 hours
- Data: 5 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
- Calls: 0.20 DKK / min
- Data: 1.4 DKK / MB
- SMS: 0.60 DKK
- Subscription: 19 DKK
- Setup fee: 0 DKK • Contract: None
- Calls: 5 hours
- Data: 3 GB
- SMS: Unlimited
- Setup fee: 0 DKK
- Contract: None
CBB Mobil is a prominent low-cost mobile operator in Denmark, known for its simple and affordable mobile subscriptions. As a Mobile Virtual Network Operator (MVNO), it provides services using the robust Telenor network, offering a balance of wide coverage and competitive pricing that appeals to both residents and visitors.
The company focuses on a no-frills approach, stripping away complex bundles and focusing on core mobile services: data, talk time, and SMS. This makes CBB Mobil a strong contender for anyone seeking straightforward mobile service in Denmark without being tied to long-term contracts or expensive packages.
Core Services and Offerings
CBB Mobil’s product portfolio is designed for simplicity. Their main offerings are mobile subscriptions (mobilabonnementer) and mobile broadband (mobilt bredbånd), with options to suit various usage patterns, from light users to data-heavy consumers.
Mobile Subscriptions (Mobilabonnementer)
The cornerstone of CBB’s business is its range of monthly mobile plans. These plans typically include a set amount of data, a specific number of hours of talk time (or unlimited talk), and free SMS/MMS. A key feature for expats and tourists is that all plans include EU roaming.
The plans are structured to be easily understood, with clear pricing and data allowances. Customers can manage their subscriptions online through the “Mit CBB” self-service portal, where they can upgrade, downgrade, or add services as needed. There is typically no binding period (binding) on these subscriptions, offering maximum flexibility.
Example of CBB Mobil Subscription Plans
Prices and data packages change to stay competitive. The table below shows a typical structure of their offerings to give you an idea of what to expect. Always check the official CBB website for the most current plans.
| Plan Feature | Example Plan 1 (Light User) | Example Plan 2 (Average User) | Example Plan 3 (Heavy User) |
|---|---|---|---|
| Talk Time | 10 Hours | Unlimited Talk | Unlimited Talk |
| Data (in Denmark) | 10 GB | 50 GB | Unlimited Data |
| Data (in EU) | 10 GB | 25 GB | 40 GB |
| Price (DKK/month) | ~99 DKK | ~129 DKK | ~199 DKK |
Note: The “Unlimited Data” plans in Denmark often have a fair-use policy, for example, 1000 GB per month, which is effectively unlimited for normal use. The EU data allowance is always capped due to fair-use regulations.
Mobile Broadband (Mobilt Bredbånd)
For users needing internet on the go for a laptop or tablet, or as a home internet solution in areas without good fixed-line options, CBB offers mobile broadband. This service provides a data-only SIM card that can be used in a USB modem, a portable Wi-Fi hotspot, or a tablet.
These plans are also contract-free and come with generous data packages, often much larger than what is offered in mobile phone subscriptions. It’s an excellent solution for a temporary residence, a summer house, or as a backup for your primary internet connection.
eSIM Availability
CBB Mobil supports eSIM, which is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. This is particularly convenient for tourists and expats with modern smartphones (like recent iPhones, Google Pixels, and Samsung Galaxy models).
With an eSIM, you can get set up with CBB almost instantly after signing up online. You receive a QR code via email, scan it with your phone, and the mobile plan is activated. This allows you to keep your home country’s SIM card in your phone for receiving calls or texts while using CBB’s data in Denmark.
The Network Behind CBB Mobil
As an MVNO, CBB Mobil does not own its own physical network infrastructure. Instead, it leases capacity from one of Denmark’s major network operators. Understanding this relationship is key to evaluating the quality of service you will receive.
Operating on the Telenor Network
CBB Mobil operates exclusively on the Telenor network. Telenor is one of the top three mobile network operators in Denmark, with extensive and reliable 4G and 5G coverage across the country. This means CBB customers benefit from the same geographic coverage as Telenor’s own customers.
The Telenor network is particularly strong in both urban centers and more rural parts of Denmark. It is also part of the TT-Netværket, a network-sharing agreement with Telia. This collaboration has created the largest network in Denmark, further enhancing coverage and reliability, especially along transport corridors and in less populated areas.
4G and 5G Speeds
CBB customers have full access to Telenor’s 4G network, which provides fast and stable internet speeds suitable for streaming, video calls, and general browsing. Download speeds on 4G typically range from 20-80 Mbit/s, depending on location and network congestion.
Access to 5G is also included in most of CBB’s modern subscriptions at no extra cost. Where Telenor’s 5G network is available, users can experience significantly faster download speeds, often exceeding 200-300 Mbit/s, and lower latency. The 5G rollout is ongoing, with the best coverage currently in major cities.
Tip: Check Network Coverage Before You Buy
Before signing up with CBB Mobil, or any Danish provider, it is wise to check the network coverage map for your specific address or areas you frequent. CBB uses the Telenor network, so you should consult Telenor’s official coverage map (dækningskort). This will show you the expected 4G and 5G signal strength indoors and outdoors, helping you avoid any potential connectivity issues.
Getting Started with CBB Mobil as an Expat or Tourist
The process of signing up for a mobile service in Denmark can have specific requirements. Understanding these is crucial for a smooth start.
Requirements for a Subscription
To sign up for a monthly subscription with CBB Mobil, you will generally need a Danish CPR number (personal identification number) and a Danish address. The CPR number is fundamental to most contracts and services in Denmark, from banking to mobile phones.
You will also likely need MitID, the national digital ID, to verify your identity online during the sign-up process. Payment is typically handled via a Danish payment card (Dankort) or an international credit card (Visa, Mastercard) registered for automatic monthly payments (automatisk kortbetaling).
What if You Don’t Have a CPR Number?
For short-term tourists without a CPR number, getting a monthly subscription from CBB Mobil is not possible. In this scenario, your best option is to purchase a prepaid SIM card from another provider upon arrival. Providers like Lebara or Lycamobile, often sold in kiosks and supermarkets, specialize in prepaid solutions that do not require a CPR number.
EU Roaming Explained
A significant benefit of any Danish mobile subscription, including those from CBB, is the “Roam Like at Home” policy within the European Union (plus Norway, Iceland, and Liechtenstein). This means you can use your plan’s included talk time, SMS, and a specified portion of your data in any EU country without extra charges.
However, be aware of the “fair use” policy for data. While you might have a 50 GB plan in Denmark, the amount you can use while roaming in the EU will be a lower, specified amount (e.g., 25 GB). This limit is clearly stated in your plan details and is designed to prevent permanent roaming.
Customer Service and Self-Service
CBB Mobil is well-regarded for its customer service, which has won awards for customer satisfaction multiple times. They primarily offer support through digital channels.
Support is available via phone and online chat, though it’s important to note that the primary language of support is Danish. While some agents may be able to assist in English, it is not guaranteed. The website and self-service portal are also in Danish.
The “Mit CBB” Self-Service Portal
“Mit CBB” (My CBB) is the online hub for managing your account. Through this portal or the corresponding app, you can:
- Monitor your data, talk, and SMS usage in real-time.
- View and pay your bills (regninger).
- Change your subscription plan.
- Purchase add-ons, such as extra data.
- Update your payment information.
This self-service model empowers users to manage their accounts independently, which is a key part of CBB’s low-cost operational strategy.
CBB Mobil in the Danish Market Context
To fully appreciate CBB’s position, it’s helpful to compare it to other types of providers in Denmark.
CBB vs. Other Low-Cost Providers
The Danish market has several low-cost MVNOs, including Oister (on the 3 network), Greentel (on the Telia/Telenor network), and Lebara (on the Telia/Telenor network). CBB’s main differentiators are its consistent focus on customer service and its exclusive use of the Telenor network.
While competitors might occasionally offer slightly cheaper plans, CBB has built a brand reputation based on reliability, trust, and user-friendliness. The choice between them often comes down to which network (Telenor, Telia, or 3) has the best coverage in your specific area.
CBB vs. Premium Providers
The premium providers are the network owners themselves: YouSee (TDC NET), Telenor, and Telia. These companies often charge higher prices for their subscriptions but justify it with additional perks. These can include bundled streaming services (Netflix, HBO, Spotify), family discounts (samlerabat), and access to physical retail stores for in-person support.
CBB Mobil targets customers who do not need these extra services and prefer to pay a lower price for the core mobile service. By choosing CBB, you get access to the same high-quality Telenor network but without the cost of bundled entertainment or physical stores.
Understanding Key Danish Mobile Terms
For an expat, navigating the sign-up process can be easier if you know some key Danish terms related to mobile services.
Abonnement: Subscription. This refers to a monthly mobile plan.
Taletid: Talk time. This can be a specific number of hours or “fri tale” (unlimited talk).
Data: The amount of mobile data included in your plan, measured in gigabytes (GB).
Binding: A binding contract period. CBB Mobil famously operates “uden binding,” meaning you have no minimum contract period and can cancel with short notice.
Opsigelse: Cancellation or termination of a contract. Typically, there is a 30-day notice period (“30 dages opsigelse”).
MitID: Denmark’s national digital ID, used for secure online identification and signing documents. It is essential for most online services, including signing up for a mobile plan.
CPR-nummer: The Danish Civil Registration number. A unique 10-digit personal identification number required for almost all official transactions and contracts in Denmark.